Client Relationship Manager! 🚀 - Watch Video

🏡 Customer Relationship Manager – SaaS | $95K Base + $20K Bonus | VIC/NSW/QLD | Hybrid

You know how to build trust, drive adoption, and turn happy customers into raving fans.

Our client in the Property SaaS space is transforming the property management space with tools that make life easier for agencies and operators alike. We’ve got a suite of smart, intuitive solutions—and a growing list of customers that need a trusted partner to help them get the most out of it.

That’s where you come in.

As our new Customer Relationship Manager, you’ll take ownership of a portfolio of accounts, ensuring they stay happy, sticky, and growing. You’ll reduce churn. Find upsell opportunities. Deliver product education. And be the voice of the customer inside the business.

Why This Role?

$95,000 base salary + $20,000 annual bonus (paid quarterly)

Hybrid role based in VIC or NSW preferred—QLD considered

Be part of a company that’s growing fast and innovating inside a booming industry

Work closely with product, sales, and support to shape customer success

Own your accounts with real autonomy—but backed by a team that gets it

Make an impact—not just ticking boxes, but influencing product and strategy

What You’ll Be Doing:

Manage a portfolio of customers and drive retention, engagement, and upsell

Deliver health checks, training, and workshops to improve product usage

Spot upsell and cross-sell opportunities and partner with sales to action them

Reduce churn by proactively engaging and showing tangible value

Build case studies and collect testimonials to amplify customer stories

Handle cancellation workflows where necessary and aim to re-engage

Become a true product expert—comfortable navigating platforms with customers

Use tools like HubSpot and AirCall to stay organised, track comms, and report outcomes

Be a trusted voice in the business—sharing intel, feedback, and ideas from the front line

Attend occasional industry events and serve as a brand ambassador

You’ll Thrive Here If You’re:

A strong communicator who builds trust fast and can hold a room

Commercially sharp, understands how to connect product to value

Highly organised and able to run structured workflows and campaigns

Resilient, curious, and eager to keep learning

Empathetic, energetic, and solutions-oriented

Ideally experienced in property management or proptech SaaS—but not essential

Comfortable using CRM tools and managing a customer portfolio at scale

If you want to work in a fast-moving SaaS business where customers love the product—and you’re the one making sure they get the most out of it—this is your role.
Apply now or DM Cameron Morgan to skip the queue.

This role is to be filled by Pointer, it is not for Pointer. The successful candidate will also receive 12 months of ongoing training and support, including advanced training programs and access to communities for professional growth - All of which is provided by Pointer in addition to internal programs.