Implementation Manager Role at Loop Logics - Watch Video

🛠 Implementation Manager – Construction SaaS | $80K–$90K + Bonus | Gold Coast Preferred (Remote Flex)
Join a fast-growing startup that’s bringing real change to construction tech.

This is the role for someone who’s done SaaS onboarding—but wants more ownership, more impact, and a real say in how things get built.

Loop Logics is growing fast. Our software simplifies job scheduling, quoting, and invoicing for trade, construction, and service businesses. The product’s strong. The market’s hot. And now we need someone who can take new customers from signed to successful.

This is not a button-pushing role.
It’s consultative. Hands-on. Outcome-driven.
You’ll be the face of Loop Logics post-sale, leading every implementation, shaping processes, and solving real-world problems for builders and contractors who finally want their systems to work for them.

Why This Role?

$80K–$90K base + performance bonus

Flexible work setup – Gold Coast preferred, but open to Brisbane, Sydney or remote for the right candidate

Report directly to a Head of Customer Success who’s been in your shoes and gets it

Full autonomy in how you run projects, within a business that backs your decisions

Room to grow – your scope will evolve as we scale

Join a team that’s actually down to earth, with a genuine mission to help hardworking businesses thrive

What You’ll Be Doing:

Lead customer onboarding from kickoff through to go-live and early adoption

Run workshops, map workflows, and help customers align their processes with our platform

Own implementation timelines, milestones, and success metrics

Train users, configure the platform, and guide them through the best-practice setup

Answer support queries and guide customers through early-stage troubleshooting

Collaborate with Product and Success to improve our internal processes

Help shape the onboarding engine as we scale

Who You Are:

You’ve got 2+ years of SaaS onboarding or implementation experience, ideally in construction, job management, or project-based software

Or you’ve been in the construction space and transitioned into SaaS onboarding

You’re a confident communicator who can guide business owners through change

You’re structured, methodical, and thrive when running multiple projects

You don’t need a rulebook—you know how to ask the right questions and recommend better ways of doing things

Bonus points for data migration, support experience, or process documentation

What You’ll Walk Into:

A growing startup where your voice matters and your work has clear impact

A chance to take full ownership of implementation, and evolve into CS, technical, or leadership paths over time

A supportive leadership team that trusts you and lets you run

Flexibility to work how you work best—ideally from the Gold Coast or Brisbane, but remote for the right person

If you’ve onboarded construction SaaS customers and want to do it somewhere you’ll be trusted, heard, and appreciated—this is that role.
Apply now, or message Cameron Morgan to get fast-tracked.

This role is to be filled by Pointer, it is not for Pointer. The successful candidate will also receive 12 months of ongoing training and support, including advanced training programs and access to communities for professional growth - All of which is provided by Pointer in addition to internal programs.