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Head of Customer Success – Construction Tech SaaS | Competitive Base + Bonus
Location: Gold Coast/Brisbane, Melbourne or Sydney (Hybrid)

This is the kind of role you build your career around.
Lead a team. Build the framework. Own the strategy.
And be the person who scales a high-growth SaaS company into its next chapter.

If you've ever thought,
"I could build a better CS function from scratch if they just gave me the keys..."
Now’s your chance.

This company is transforming how construction gets done - bringing modern workflows, real-time site visibility, and smart automation into an industry that’s long overdue for change.

They’ve already won over some of the biggest builders in the country. Now they’re looking for a CS leader who can turn those early wins into long-term success. Retention, expansion, and advocacy.

What You’ll Own:

Build the entire CS function from the ground up—onboarding, training, retention, expansion

Lead and grow a team of 3 CSMs to start and scale the team

Be the senior contact for tier 1 clients—strategic, enterprise accounts that need high-touch care

Roll out onboarding processes and tiered support tailored to contract value and use cases

Own customer health tracking, onboarding metrics, and net revenue retention

Work closely with sales to ensure clean handovers and identify upsell moments

Align workflows and training to the construction project lifecycle

Champion the customer voice in product conversations

This is not a “maintain what’s already built” role. You’ll be laying the foundation—and then scaling it.

You’ll Thrive Here If You:

Have experience building or leading CS teams in SaaS

Know the construction space well and understand how project teams operate

Have built frameworks, playbooks, and onboarding systems before

Are commercial and metrics-driven—you think in terms of NRR, churn risk, and client lifetime value

Are confident working with product, sales, and execs

Have a calm head, clear communication, and love clean systems

Want autonomy, trust, and real ownership of a business function

What’s On Offer:

Competitive salary + bonus (based on experience)

Full ownership of the CS strategy and structure

Work with a tight-knit, ambitious leadership team

Make your mark in one of Australia’s most promising SaaS scale-ups

Help bring innovation to a huge industry with real-world impact

Flexibility on location across major East Coast hubs

This is a rare opportunity to shape a function—not just run one.
Apply now—or message Cameron Morgan directly on LinkedIn to jump the queue.

This role is to be filled by Pointer, it is not for Pointer. The successful candidate will also receive 12 months of ongoing training and support, including advanced training programs and access to communities for professional growth - All of which is provided by Pointer in addition to internal programs.