Locomote CSM Explainer - Watch Video

🧩 Customer Success Manager – Tech-Savvy, Detail-Driven | $70K + $15K Bonus
Location: Melbourne (Hybrid or Remote Flex for the Right Person)
$70,000 Base (Negotiable) + $15,000 Bonus

This isn’t your average CSM role.

You won’t just be holding hands and logging tickets.
You’ll own the product inside and out.
You’ll be the person everyone goes to when they want to know how things actually work.

Sound like your kind of challenge?

Locomote is changing how businesses manage travel—and not in a clunky, old-school way. We’re a fast-moving tech company helping companies simplify, automate, and improve the way their teams book, manage, and measure travel.

We’ve got a big customer base and a small CS team. That’s why we’re hiring someone sharp, proactive, and detail-obsessed to step in and help our customers get more out of the platform.

What You’ll Do:

Learn the platform better than anyone — yes, even Ross (founder)

Deliver smart, useful onboarding that drives adoption and activation

Configure dashboards, analytics, and reporting to make customers' lives easier

Run training webinars, product explainers, and feature drops

Use tools like HubSpot to set up automated client cadences and communication flows

Support long-term retention by making sure customers feel supported, trained, and in control

Identify intent signals and product usage data to trigger touchpoints

Work closely with the current CSM to support a customer base of 180+ accounts

This role blends tech and communication. You’ll be working behind the scenes and on calls—configuring systems, launching content, and giving customers the tools to love what they use.

What We’re Looking For:

You’ve got a natural curiosity for how systems work

You’re comfortable in tools like HubSpot, Zoom, Slack, and data dashboards (or eager to learn fast)

You can run a killer webinar and explain new features without losing the room

You enjoy building repeatable systems—like onboarding templates, cadences, or training modules

You’re organised, proactive, and not afraid to try something, test it, and improve it

Maybe you’ve worked in CS, support, product, or even ops—and now you’re ready to specialise

You like the idea of joining a team that’s still building and iterating—where your voice will be heard

What You’ll Get:

$70K base salary (negotiable) + $15K bonus

Direct mentorship and learning alongside an experienced CSM

A say in how the CS function evolves as we grow

Exposure to product, marketing, and data

Real impact on customer success, retention, and platform adoption

A high-growth company solving real problems in travel tech

This is your step into a CS role that blends tech, product, and customer love.
If you’ve got the mindset, we’ll back you with training, support, and growth.

Apply now—or DM Cameron Morgan to get bumped to the top of the list.

This role is to be filled by Pointer, it is not for Pointer. The successful candidate will also receive 12 months of ongoing training and support, including advanced training programs and access to communities for professional growth - All of which is provided by Pointer in addition to internal programs.